CANCELLATIONS, REFUNDS, and RESCHEDULE CREDITS
The cancellation policy varies based upon the rate promotion chosen at the time of booking, and full payment is required at the time the booking is made. (In short, you are choosing your cancellation policy when you book.) All cancellation and refund requests must be made in writing by replying to the original confirmation email or by calling and speaking with someone directly. For the purposes of this policy, the day of arrival is counted as one of the days.

Rate promotions labeled "NONREFUNDABLE" may not be refunded or rescheduled and you are responsible for the full amount of the reservation from the moment the booking is made.

Rate promotions labeled "14 DAY REFUNDABLE" may be refunded up to 14 days before arrival, subject to a 5% ($50 min. per room) refund processing fee, or you may request a reschedule credit with no fee up to 7 days before arrival.

Rate promotions labeled "24 HOUR REFUNDABLE" may be refunded or rescheduled up to 24 hours before arrival, subject to a 10% ($100 min. per room) refund processing fee within 14 days of arrival, or a 5% ($50 min. per room) refund processing fee anytime up to 14 days before arrival. Note that some rates may include additional cancellation fees, clearly noted in the rate description prior to making the reservation. 

All refunds, regardless of the amount and where permitted by the rate promotion, incur a refund processing of at least 5% ($50 min. per room), regardless of the reason, to cover fees charged by banks to provide the refund--these bank fee costs are passed on to you. Reschedule credits expire automatically 12 months after the date of arrival on the original reservation or sooner, and must be used or forfeited within that time period or before the expiration date noted in the credit issuance email.

No refunds or reschedule credits will be offered for promotions labeled "nonrefundable". No refunds or reschedule credits will be provided for late arrivals/check-ins or early departures/check-outs.

GUESTS
All of our rooms can accommodate up to 2 guests and include either a King or Queen bed. Visitors are limited to shared spaces on the first floor. Please respect quiet hours from 10pm to 7am.
 
PETS
For the comfort and safety of all guests, Franklin Manor does not offer pet-friendly accommodations.

BREAKFAST AND SNACK OPTIONS
Breakfast and snack options are available for overnight guests only. Additional guests can be accommodated for an additional fee. We are not responsible for food-related allergic reactions. 

NO SMOKING
We are a 100% smoke free property. There is absolutely no smoking of any kind, including vaping/e-cigarettes, permitted in the rooms, common areas, or grounds. A cleaning fee of at least $250 will be charged to the credit card on file for cleaning of smoke odor and/or cigarette/smoking debris in the room, common areas, or grounds. Candles, incense, and open flame are prohibited. This includes fireplaces since chimneys are blocked.

ALCOHOL
Guests may enjoy alcoholic beverages but are reminded to be respectful and responsible. Glasses are available in the coffee room on the first floor butler's pantry.

RATES
Our rates vary based on date, occupancy, length of stay, and other factors. No rate or room can be held without a confirmed, paid reservation. Promotions, discount offers, and specials do not apply to already booked reservations.

DEPOSITS and RIGHT OF REFUSAL
All reservations are paid in full at the time of booking, using a major credit card unless otherwise noted. We reserve the right to refuse to accommodate any person at our discretion.

ARRIVAL / DEPARTURE / PARKING
Guests are welcome to check-in after 3pm. Checkout is at 10am. Parking for one car per room is available.

CHECK-IN / EARLY ARRIVAL
We cannot guarantee that any room will be available for check-in before 3:00 PM on the day of arrival. A Guaranteed Early Arrival of 1:00 PM is available for an additional charge. If you access your room before your designated arrival time (3pm usually, or 1pm if early check-in has been added), then we may charge up to $100 early check-in fee prorated based on how early you access the room ($15 per 15 minutes early up to $100). Access time is based upon the time your electronic door code is used or access is recorded on our outdoor security cameras, whichever comes first.

CHECK-OUT / DEPARTURE
We require your room to be vacated and clear of your personal belongings by 10:00 AM on the day of your departure. A noon Late Check-Out option is available for an additional charge. If you continue to occupy the room past 10:00 AM, you will be charged for a Late Check-Out. If you continue to occupy the room after noon, we reserve the right to charge for an additional night or proration thereof at our discretion. If you choose to check out before your confirmed departure date, you will still be responsible for the amount of your entire reservation. 

PROPERTY DAMAGE
Guests will be held responsible for property damages and special cleaning charges resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. The credit card on file will be charged for any excessive damage beyond usual wear and tear. The minimum damage charge is $250.

LIABILITY WAIVER
Neither the property owners nor managers nor staff are responsible for any personal injury, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any injury, death, or damage, including infectious diseases.

GUEST AMENITIES
Availability of guest amenities, including WiFi and internet access, are subject to conditions beyond our control and are not guaranteed.

WiFi
We encourage our guests to unplug, relax, and take in their surroundings. If you do find the need to connect, free WiFi is available. 

PRIVACY POLICY and CONTACTLESS COMMUNICATION
We respect your right to privacy. Any information you give us is held with the utmost care and security and will not be used in a manner to which you have not consented. We will not sell, rent or loan the identities or any other personal and identifiable information of our guests. By making a reservation, you are opting-in to receive important information about your stay via text message (including contactless check-in procedures, for example).