FRANKLIN MANOR

The cancellation policy varies based upon the rate promotion chosen at the time of booking, and full payment is required at the time the booking is made. (In short, you are choosing your cancellation policy when you book.) All cancellation and refund requests must be made in writing by replying to the original confirmation email or by calling and speaking with someone directly. For the purposes of this policy, the day of arrival is counted as one of the days.

Rate promotions labeled "NONREFUNDABLE" may not be refunded or rescheduled and you are responsible for the full amount of the reservation from the moment the booking is made.

Rate promotions labeled "14 DAY REFUNDABLE" may be refunded up to 14 days before arrival, subject to a 5% ($50 min. per room) refund processing fee, or you may request a reschedule credit with no fee up to 7 days before arrival.

All refunds, regardless of the amount and where permitted by the rate promotion, incur a refund processing of at least 5% ($50 min. per room), regardless of the reason, to cover fees charged by banks to provide the refund--these bank fee costs are passed on to you. Reschedule credits expire automatically 12 months after the date of arrival on the original reservation or sooner, and must be used or forfeited within that time period or before the expiration date noted in the credit issuance email.

No refunds or reschedule credits will be offered for promotions labeled "nonrefundable". No refunds or reschedule credits will be provided for late arrivals/check-ins or early departures/check-outs.